I wish this were a freak incident.

But it’s not. I cannot count how many times I have had to tell the person on the phone that I am disabled (WCHC, which means i cannot walk or stand), only to have to tell the ground crew at check in that I am WCHC disabled, and then to have to tell the ground crew at the gate that I am WCHC and will need an aisle chair, only to have them act as though this is the first time that they have heard of it, and the personnel and aisle chair arrive late, meaning I get to board in front of a plane load of passengers.

“We’ve researched the details of this Denver customer’s travel and can verify that she checked in at her flight at Newark Liberty International Airport two hours prior to her scheduled departure. but a processing error in that check-in process did not alert our employees at the gate to her special need (wheelchair) in boarding the aircraft.”

This needs to be fixed, and it isn’t specific to any one airline.